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Toggle navigation OLG Find a Retail Location. See more our commitments. Responsible Gambling. OLG in Your Community See how OLG works with community groups to answer questions and talk about responsible gambling.
Responsible Gambling Reports Learn about our yearly reports outlining our progress and effectiveness year over year.
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The approach has three basic steps:. OLG has been clear from the outset that it will only locate gaming facilities in communities that want one.
The first step is for a municipality to pass a resolution formally indicating that it is interested in the option of allowing the entire area of a Gaming Zone within its boundaries to be considered for a potential gaming activity.
As part of this resolution, the municipality may indicate conditions of its approval, such as where the gaming site may — or may not — be located.
The second step is for OLG to choose the private sector operator through a fair and competitive process, which includes a Request for Pre-Qualification and a Request for Proposal.
The successful proponent would then need to work with the municipality on specifics about a gaming facility such as picking a preferred location — just as would happen with any major development.
Municipalities have a say in many of the aspects of any major development, including location, design, building height, density and more.
Before a new facility is built, there needs to be consensus from three parties: the municipality, the private sector operator, and OLG.
A municipality can seek public input in any manner it chooses, including a referendum or other forms of public consultation. However, a referendum is not required.
The Ontario Lottery and Gaming Corporation Act, , requires that a municipal council seek public input into the establishment of a proposed gaming site.
As part of its resolution, a municipality may indicate conditions of its approval, such as where the gaming site may — or may not — be located.
The next step is for OLG to choose the private sector operator through a fair and competitive process, which includes a Request for Pre-Qualification and a Request for Proposal.
Before a new facility is built, there needs to be consensus from three parties—the municipality, the private sector operator and OLG.
The procurement process allows OLG to pre-qualify interested service providers against specific criteria, while ensuring the process is fair for all relevant stakeholders.
OLG envisions new gaming facilities that complement their surroundings both visually and commercially. The successful proponent would need to work with the municipality on specifics about a gaming facility such as picking a preferred location — just as would happen with any major development.
Before a new facility is built there needs to be consensus from three parties: the municipality, the private sector operator, and OLG.
OLG is currently conducting a multi-staged fair and competitive procurement process to select regulated private sector service providers for its gaming sites.
OLG issued a Request for Information RFI for Land-based Gaming, which was open from May 17, to July 4, OLG will then issue a Request for Proposal RFP to the pre-qualified vendors requesting formal bids.
OLG has released RFPs for lottery and the East Gaming Bundle. Throughout the procurement process, OLG has engaged the services of a Fairness Monitor to provide oversight and advice to support integrity and fairness.
OLG will continue to conduct and manage lottery and gaming in Ontario. OLG will retain responsibility for all critical decisions related to the operation of gaming, including:.
OLG will also continue to prevent and mitigate the effects of problem gambling through its Responsible Gambling program.
OLG expects to pay private sector service providers based on a combination of a base fee and a percentage of gaming revenue generated at a site.
The percentage of revenue provided to the service provider will vary based on the revenue generation potential and cost structure of the site, as well as asset ownership.
In addition to mandated compliance with AGCO regulations, Operator Service Agreements will include detailed Responsible Gambling terms.
OLG will continue to conduct and manage lottery and gaming in Ontario and will retain responsibility for all critical decisions related to the operation of gaming.
OLG expects to pay a service provider based on a combination of a base fee and a percentage of gaming revenue generated at the site.
The percentage of revenue provided will vary based on the revenue generation potential and cost structure of the site, as well as asset ownership.
Operating agreements will be explicit in the roles and responsibilities of the service providers and OLG. To determine gaming zones across the province, OLG used a Gravity Model — a business tool commonly used for modeling supply and demand within a given geographic area.
These factors included:. OLG then drew borders around these areas to form gaming zones. Mayors in all 23 host municipalities have indicated to OLG that there is no correlation between gaming in their communities and crime rates.
In fact, some of these mayors have anecdotally indicated that the increased security presence resulting from casinos has helped lower levels of criminal activity.
In Windsor, data from the Canadian Centre for Justice Statistics, Statistics Canada, shows that incidents of crime went down approximately 30 per cent between and Casino Windsor now Caesars Windsor opened in Two recent studies in Alberta found no significant statistical relationship between gambling and crime.
Williams, Rhym and Stevens Final Report Prepared for the Canadian Consortium of Gambling Research. Alberta Gaming Research Institute.
A report, The Social and Economic Impacts of Gambling, which was presented to the Canadian Consortium of Gambling Research, determined that there is currently no reliable way of attaching a monetary value to the social costs of gambling.
Final Report Prepared for the Canadian Consortium of Gambling Research www. This is expected to increase once modernization is completed. Responsible Gambling is, and will continue to be, a key focus for OLG.
In fact, as lottery and gaming has evolved, it has become a central pillar of its business. Last year, eight million Ontarians played the lottery at least once and 2.
OLG provides a form of entertainment and wants customers to use only an affordable portion of their disposable income to play its games.
Approximately 3. OLG is also currently exploring new design features to support its Responsible Gambling priorities, such as:.
OLG also offers a range of information and education tools to promote Responsible Gambling and to help players understand how games work. These operating hours are standard within the gaming industry and are based upon customer demand for this form of entertainment.
OLG encourages all players to set a time and dollar limit on their play to ensure they are playing for entertainment purposes. Through initiatives like knowyourlimit.
OLG seeks to build a sustainable player base that spends only an affordable portion of its disposable income on gaming as a form of entertainment.
OLG is currently building a data analytics program. OLG wants its players to make informed choices when gambling.
Through PlaySmart, we aim to teach players how our games work and encourage positive play habits like setting time and money budgets. OLG features My PlaySmart Tools for setting personal time and money budgets, understanding your play habits, and taking breaks from playing online.
OLG takes a strong stance against underage gambling. Our strict identity verification process helps ensure that registration is restricted to eligible adults living in Ontario.
OLG requires that players acknowledge upon login that they are not under the influence of alcohol or any other substance that may impair their judgment.
If you disclose to OLG that you are intoxicated or impaired, we will log you out of your account and encourage you to wait before returning to gamble on OLG.
Your 7-Day Deposit Limit helps you set and stick to your play budget by limiting how much you can deposit over a rolling 7-day period.
Setting your deposit limit will not automatically add funds to your account. Increases to your 7-Day Deposit Limit will go into effect seven days after the change is made.
Decreases are effective immediately. Set your limit based on how much you can comfortably afford to spend on gambling each week as a form entertainment.
Your Casino Loss Limit is the maximum amount you can lose from your starting balance in a chosen time period daily, weekly or monthly.
This amount refers to your net loss, calculated after winnings. Once the Casino Loss Limit is reached, you can no longer gamble for real money during the specified period.
OLG will not allow you to make a wager that could potentially exceed your Loss Limit. Casino Loss Limits are checked on every bet including subsequent bets in a game round.
For example, if a split or double in Blackjack could exceed your loss limit, you will not be able to place the bet.
Lottery product purchases do not count towards this Limit. If a wager is voided and returned to your Player Account, it may allow you to exceed a Casino Loss Limit or Lottery Spend Limit in the amount of the returned wager.
Setting your Lottery Purchase Limit helps you set and stick to your play budget by limiting how much you can spend daily, weekly, or monthly on lottery products.
Your Playing Time will begin counting down when you start the first casino game of your session, and continues whether you start a new game, or simply view web pages.
In other words, the Playing Time does not pause when you exit a game. Some casino games will provide you a prompt retroactively, but not all.
To receive your Playing Time Reminder, you must be in a game when you reach your set time. Once received, you can decide to stop playing or continue.
My Play Customizer allows you to set your Daily, Weekly and Monthly Lottery Purchase Limit, Daily, Weekly and Monthly Casino Loss Limit, and 7-Day Deposit Limit.
For the purpose of the Lottery Purchase and Casino Loss Limits, a day is AM to PM. Weekly and monthly durations refer to calendar weeks Monday to Sunday and calendar months.
For the 7-Day Deposit Limit, the limit is based on a rolling 7-day period, so that you can never deposit more than your limit within a hour time period.
The Playing Time Reminder is calculated over the course of a single login session—from the time you first launch a casino game, until you log out.
My Play History provides you with information about your play patterns and behaviours to identify any habits that might be affecting your fun.
Play Breaks can range in duration from one day to three months. While on a Play Break, you will not be able to log in or access any part of your account.
Any lottery subscriptions and marketing emails will be temporarily paused. Self-Exclusion is a voluntary program that provides you with the opportunity to stop gambling on OLG for a length of time that you choose six months to indefinite.
If you participate, you commit to avoid logging on to OLG. When you take this step, your contact information is removed from all OLG marketing lists and any cash balance in your OLG.
Only the OLG Procurement Department is authorized to commit to any vendor. A purchase order will be submitted to the vendor from the Procurement Department at time of purchase.
Potential vendors are always encouraged to contact the OLG Procurement Department prior to registering with the AGCO to inquire as to what the facilities' needs may be and if there are already vendors of record in place.
There are no guarantees that vendors will be given business because they have registered with the AGCO. To learn about business opportunities with OLG, please visit MERX Public Tender's website, www.
It is the vendor's responsibility to notify the AGCO in writing of all changes to the company within five 5 business days. An invoice is generated from the AGCO approximately 60 days prior to the expiration date.
During that time OLG will not be able to do business with your company. In addition, we will deploy leading edge technology and relationships with experienced partners to harness regular improvements for ongoing security and best practices in information security.
Cookies are small pieces of data which are stored by a website through your browser. They are there to improve your online experience, such as allowing you to browse web pages faster or remember your preferences and your navigation history i.
Rest assured, cookies typically cannot carry viruses or install malware or other malicious software onto your computer.
Session cookies are used only during your online session and expire when you close your browser. They help us improve your experience by allowing us to make the content you view more relevant.
No, but while you are not required to enable them to use the site, using cookies at OLG. If you would like to stop accepting cookies, please check your browser settings.
OLG will use your personal information only for those purposes permitted by law or as required in the administering and managing of your account and the internet gaming program.
Some examples of how your information will be used include:. TOP FAQS. HAVING TROUBLE LOGGING IN? HOW DO I TURN ON MY LOCATION SERVICES?
HOW DOES THE 7-DAY DEPOSIT LIMIT WORK? WHEN CAN I MAKE MY NEXT DEPOSIT? CAN I USE MY GIFT CARD ON OLG. HOW DO I CHANGE MY CARD?
HOW DO I REDEEM MY LOTTERY FREE PLAY? To get to your Lottery Transaction History: Step 1. WHAT DRAWS ARE AVAILABLE ONLINE? Note, follow the same process above to cancel a withdrawal request.
WHY WERE MY BANKING DOCUMENTS NOT ACCEPTED? WHERE DO I UPLOAD MY BANKING DOCUMENTS? WHY DO I HAVE TO BE IN ONTARIO TO PLAY?
HOW DO I KNOW OLG GAMES ARE fair? CAN I PLAY ON A MOBILE OR TABLET? CAN I PLAY ON MY MAC? All games on OLG. WHAT HAPPENS IF I DON'T COMPLETE THE GAME I'M PLAYING?
CAN I PLAY CASINO GAMES WITH MY FRIENDS? All our browser-based games are single player. CAN RETAILERS PLAY ON OLG? Lottery retailers can play on OLG.
HOW DO I KNOW IF MY ONLINE LOTTERY TICKET WON? WHAT ARE THE ODDS OF WINNING? WHAT IS RETURN TO PLAYER RTP?
GETTING STARTED GETTING STARTED 1. HOW TO REGISTER AN OLG. CA ACCOUNT To play for real money in the online casino, or to buy lottery tickets: online: 1.
SET LIMIT Set your Weekly Deposit Limit. DEPOSIT Easily deposit funds into your account. To get there, 1. Select the "Lottery" tab to see all your lottery specific transactions.
WANT TO CHECK TIMES FOR UPCOMING DRAWS? LOOKING FOR WINNING NUMBERS? HOW TO LOGIN ON OLG. YOUR PLAYOLG ACCOUNT IS NOW AN OLG ACCOUNT! REGISTER TODAY ON OLG.
It's easy and simple to retrieve your username or password. Click 'Login' in the top right-hand corner. Enter the email you registered with.
Once you have your identification ready, you just need to: 1. Scan or take a photograph of both sides of the identification document.
OLG will review the documents and follow up with you within business days. HOW DO I MAKE A DEPOSIT? HOW DO I WITHDRAW MY FUNDS?
HOW CAN I REGISTER AN ACCOUNT? BANKING BANKING 1. WHAT PAYMENT METHODS DO YOU ACCEPT? CAN I CHANGE MY CREDIT CARD OR METHOD OF PAYMENT? WHAT IS 3D SECURE?
We only accept Canadian currency. HOW CAN I WITHDRAW CASH FROM MY OLG ACCOUNT? ARE WINNINGS TAXED?
Generally, gambling proceeds are not subject to tax in Ontario. MANAGING my ACCOUNT MANAGING my ACCOUNT 1. ARE THERE ANY ACCOUNT FEES WHEN I REGISTER?
CAN I HAVE MORE THAN ONE ACCOUNT? Select your most relevant occupation and industry. CAN I CHANGE MY USERNAME? HOW DO I CLOSE MY ACCOUNT?
WHY DO I HAVE TO ANSWER SECURITY QUESTIONS? WHERE IS PLAYER SUPPORT FOR OLG LOCATED? Our Player Support is located right here in Ontario.
WHICH TIME ZONE DOES OLG USE? MOBILE APP MOBILE APP 1. WHAT HAPPENed TO THE PLAYOLG CASINO APP? But not to worry! FUTURE PRODUCTS FUTURE PRODUCTS 1.
CAN I BUY ALL LOTTERY PRODUCTS ON OLG? WILL OLG OFFER SINGLE-EVENT WAGERING? Single-event wagering is not currently available in Canada. Does OLG OFFER ONLINE PEER-TO-PEER POKER?
WILL OLG OFFER BINGO? About Lotteries, Tickets and LOTTO Games. General Questions General Questions Learn about OLG LOTTO games.
WHO PLAYS LOTTERY GAMES IN ONTARIO? HOW OLD DO YOU HAVE TO BE TO PURCHASE LOTTERY TICKETS IN ONTARIO? WHERE ARE THE DRAWS HELD?
HOW CAN I BECOME AN OLG RETAILER? MUST ALL WINNERS HAVE THEIR NAMES PUBLISHED? SHOULD I SIGN MY TICKET BEFORE CLAIMING MY PRIZE AT A LOTTERY RETAILER?
WHERE CAN I PURCHASE LOTTERY PRODUCTS IN ONTARIO? CAN I BUY OLG LOTTERY PRODUCTS OVER THE INTERNET? WHERE DO LOTTERY PROCEEDS GO?
Visit an OLG retailer to obtain a list of official winning numbers or to use an in-store ticket checker. See Lottery App Terms and Conditions for further details.
Version 3. Extremely convenient! Love this app! Glad that it finally has arrived. Displays "ticket info" instantly. Now I don't have to rush to the store to check if I'm a millionaire!
I'm loving this App!!You must pay your retailer before your ticket can be printed. General Inquiries Media Inquiries PlayOLG Do You Have a Winning Ticket? In addition to mandated compliance Login Qq288 AGCO Www.Dfbpokal, Operator Service Agreements will include detailed Responsible Gambling terms. Call us, we'd like to hear from you 02 Select a topic below related to your enquiry or fill out our contact form if you don't find what you need. Phone Number * Email * Comment or Message * Message. Submit. CONTACT US. Corporate Location Industrial Blvd. Tullahoma, TN () Email us! FIND US. COPYRIGHT - OLG Services | ALL RIGHTS RESERVED Go to Top. Open Learning Group Head Office. Quadrum Office Park, Quad 4, 1st floor 50 Constantia Boulevard Constantia Kloof South Africa. Contact number: 0E-mail address: [email protected] SMS. Signature boxes will begin to appear on the front of INSTANT tickets in the coming months. Approximately ten minutes after the draw close, OLG will re-open sales for the following draw. With the addition of POKER LOTTO ALL IN, the same play could potentially win three prizes - two INSTANT wins one for the regular POKER LOTTO hand and one if you play POKER LOTTO ALL IN and the nightly lotto draw. POKER LOTTO ALL IN is Spiele Bei King option that can only be played in addition to a regular POKER LOTTO hand and is Planet Hollywood Las Vegas Address a separate game to be played on its own. The odds of Olg Phone Number each prize value are:. As the Waz.M.Derwesten theme is based on the popular television game show that uses word puzzles, Lotto Words WГјrfelspiel 10000 Online Spielen selected to create winning combinations instead of numbers. Parish School. The developer will be required to provide Lsbet details when they submit their Einbruch Synonym app update. MARIE PRIZES CANNOT BE CLAIMED AT THIS LOCATION 70 FOSTER DRIVE, SUITE SAULT STE. Love this Dusk Till Dawn Deutsch There are two ENCORE numbers drawn daily — one for the MIDDAY draw games and one for the EVENING draw games. Players can win in only one lotto prize category per draw. Responsible Gambling is, and will continue to be, a key focus for OLG.