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Registration to our casino is completely free of charge. How do I verify my address? Proof of address may include any document that bears your full name, current address, as well as a recent date that is not older than six 6 months from the date of provision.
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Kindly note that should you choose to verify your address using other means, a bank statement may still be requested in the future.
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Please keep in mind that 72 hours represents the maximum time frame and usually we are faster. You will receive an email as soon as your documents have been checked.
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We will gladly investigate what is going on and fix any issue where needed. How do I set a deposit limit? By setting a deposit limit, you can deposit maximum the amount you have chosen for a certain period.
How do I set a wagering limit? By setting a wager limit, you can wager maximum the amount you have chosen for a certain period.
You can set your own wager limit in the section "Responsible Gaming". If you cannot play in our Casino it is possible that you have set yourself a Wager Limit.
To check how much you have wagered during a certain period, please open the Gaming History in your account. How do I set a loss limit?
By setting a loss limit, you can lose maximum the amount you have chosen for a certain period. The loss is defined by your winnings minus your bets and is a negative number.
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I forgot my password. Subsequently, you will receive an email containing password recovery procedure. I locked my account.
If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention your username or the email address which has been used to register the account, requesting for the account to be unlocked.
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The link for this page can be found in the footer lower part of our website. What is the maximum deposit? The maximum deposit amount depends on the payment method you would like to choose.
How can I make a deposit? We offer a variety of payment methods you may use to deposit, such as credit cards, e-wallets, bank transfer and more.
The available deposit methods for you depend on your area of residence. To make a deposit, simply open the deposit page and chose your respective payment method, then click on the "Deposit" button, enter the amount and select your preferred payment method.
Why can I not deposit? Make sure you enter the required payment details correctly and check your available balance. Also, check if you have set a deposit limit and have reached the maximum amount.
If the details are correct, you have money on your account and do not have any deposit limits set, please make a screenshot of the error message and contact our support team via the Contact Form or Live Chat for further assistance.
Do you charge commission for deposits? No commission nor any fees are applied on deposits. What is the minimum withdrawal? What is the maximum withdrawal?
How do I request a pay-out? You may request your payout on the withdrawal page. Simply click on your account section and then click the Withdraw section or go to Cashier and then select the Withdraw button.
Important: Payouts shall be made to the same payment method used for the last deposit, which generated the winnings.
Exceptions are deposit payment methods, which do not offer redirection of payouts to the same route ex. In this case you would need to request your payout to your bank account.
Please make sure your account has been fully verified. If you need further assistance, kindly contact us via the Contact Form or Live Chat.
Why was my withdrawal rejected? Please pay attention to the following points:? Request the withdrawal to the same payment method used for the last deposit, which generated your winnings where applicable.
If you were asked to complete verification, kindly upload the required documents, so we can proceed with your withdrawal. Please make sure you chose the correct payment method and enter correct payment details.
Make sure you wagered your deposit amount at least one time, before requesting a withdrawal. If you need further assistance, please contact us via the Contact Form or via Live Chat.
How fast will my payout request be processed? Withdrawals are paid as soon as possible, according to the queue. We maintain a target of forty-eight 48 hours to accept your request, but usually we process pay-outs within 24 hours.
I received less than the amount I withdrew. Please contact our support team via the Contact Form or Live Chat and provide transaction screenshot.
After the investigation, once we located the transaction we will contact you straight away. I did not receive my winnings.
You will receive payouts once your request is accepted. The processing time depends on your payment method. If you have not received your pay-out following 3 working days from the day on which it has been requested, please contact our support via support-team jokercasino.
Can I cancel my withdrawal? You may cancel your pay-out request on Withdrawal History page. If you cannot see the pending withdrawal, we might have processed it already.
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Where can I find my Free spins? If you don't have access to this information or still cannot retrieve them, kindly contact us via the Contact Form or Live Chat for further assistance.
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